Privacy Policy

Last updated: July 2026

ColdKey LLC ("ColdKey," "we," "us," or "our") provides acquisitions infrastructure, outreach, and technology services for real estate investors, wholesalers, and acquisition teams. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, request access, or use our services (collectively, the "Services").

By using our website or Services, you agree to the practices described in this policy. If you do not agree, please do not use our Services.

1. Information We Collect

We collect information in the following ways:

  • Information you provide directly: name, company name, email address, phone number, and any details you submit through our access request form or in communications with us.
  • Client and lead data: when you engage our Services, we may process contact lists, property data, seller information, call recordings, transcripts, and correspondence on your behalf as part of delivering outbound and nurture services.
  • Automatically collected information: IP address, browser type, device information, pages visited, and general usage data collected through standard web analytics when you visit our site.
  • Communications: records of calls, emails, and messages exchanged as part of the acquisitions process, including interactions handled by our AI acquisition assistant.

2. How We Use Information

We use the information we collect to:

  • Evaluate and respond to access requests
  • Deliver, operate, and improve our acquisitions platform and related services
  • Source, contact, qualify, and nurture leads on behalf of our clients
  • Train and improve our outreach scripts, call quality, and AI acquisition assistant
  • Maintain accurate records, reporting, and pipeline tracking for clients
  • Communicate with clients and prospective clients about our Services
  • Comply with legal obligations, including telemarketing and do-not-call regulations

3. How We Share Information

We do not sell personal information. We may share information with:

  • Clients: data gathered from leads and sellers is shared with the client on whose behalf the outreach is conducted.
  • Service providers: we work with vetted technology, telephony, CRM, and AI infrastructure providers who process data on our behalf under confidentiality obligations.
  • Legal and regulatory authorities: where required to comply with law, respond to lawful requests, or protect our rights and the rights of others.
  • Business transfers: in connection with a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

4. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. Call recordings, transcripts, and pipeline data are stored in access-controlled systems and retained only as long as necessary for the purposes described in this policy or as required by law.

5. Compliance & Calling Practices

ColdKey operates outbound calling campaigns in accordance with applicable laws, including the Telephone Consumer Protection Act (TCPA), state and federal Do Not Call regulations, and other relevant telemarketing rules. Contact lists are screened and calling practices are structured to respect applicable consent, opt-out, and time-of-day restrictions.

6. SMS & Text Messaging Consent

When you submit your phone number through our website access request form, you may opt in to receive SMS text messages and phone calls from ColdKey LLC related to your access request, account updates, and follow-up communications about our Services.

By checking the consent box on our form, you agree to receive these messages. Consent to receive SMS messages is not a condition of purchasing or using any ColdKey service.

  • Message frequency varies depending on your engagement with us.
  • Message and data rates may apply, based on your mobile carrier plan.
  • To opt out at any time, reply STOP to any message you receive from us. You will receive a one-time confirmation that you have been unsubscribed, and no further messages will be sent unless you opt back in.
  • For help, reply HELP to any message, or contact us directly at coldkeyio@gmail.com.
  • Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information collected for SMS opt-in purposes is used solely to communicate with you about your access request and our Services, and is not sold or shared with third parties for their own marketing use. This does not include text message originator opt-in data and consent; this information will not be shared with any third parties.

7. Your Rights & Choices

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the use of your personal information. To exercise these rights, or to request removal from a contact list, please reach out using the contact details below.

8. Cookies & Website Analytics

Our website may use cookies or similar technologies to understand site usage and improve the visitor experience. You can control cookie preferences through your browser settings.

9. Retention

We retain information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

10. Children's Privacy

Our Services are intended for business use by adults operating in a professional capacity. We do not knowingly collect information from individuals under the age of 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date at the top of this page.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at coldkeyio@gmail.com.